All our services are matrix accredited which means they meet the international quality standard for organisations that deliver information, advice and/or guidance (IAG). Matrix accreditation helps us to continuously improve our services by benchmarking against best practice and highlighting areas for development.

We are an accredited Living Wage Employer. We pay all of our directly employed staff the Real Living Wage and ensure that all regular sub-contracted staff are as well.

We are a Disability Confident Leader. This means we are committed to challenging attitudes towards disability and increasing understanding of disability. We aim to remove barriers to disabled people and those with long-term health conditions to ensure that disabled people have the opportunities to fulfil their potential and realise their aspirations. As Leaders, we hope to encourage more organisations to become Disability Confident. More information about how we support disabled employees can be found here.

We have signed up to the Mindful Employer Charter to demonstrate our commitment to better mental health at work. Every two years we complete a self-assessment which helps us to reflect on current practice and policies.

We are fully committed to ACEVO’s eight leadership principles to tackle racism in the charity sector.

We achieved Green Mark Level 2 accreditation in 2024. The process of applying for the Green Mark accreditation helped us create a framework and targets so we can monitor and reduce our emissions and environmental impact going forward.